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Welfare Reform
Claims and payment
Is it a new claim?
Claim in and correctly made?
Who can claim?
Be old enough for a tenancy
16 & 17 year olds
Liable to pay rent
Living in the property
Low / moderate income
Savings rules
People from abroad
Students
Students & Income Support
Students & Income Based JSA
Students & Income Related ESA
Care leavers
Shared owners/equity
Sale and rent back
"Contrived tenancies"
Couples
Age of claimant
Making a claim / notifying change
Who should claim?
Liable to pay rent
Living in the property
Couples- who should be the claimant?
Couples where one is a student
Couples on ESA
Joint tenants
Non-dependants
Appointees
How to claim?
Provide info/evidence
Required information
Reasonably requested?
NIno and Identity
Hostels
Time limits
Access to DWP & HMR&C info
HB have lost the information
On HB already
On Income Support
On Income-Based JSA
On Pension Credit
On Incapacity Benefit
On ESA
Nil income
How to claim- Others
Rapid Reclaim
JobCentre / CMS claims
HB telephone claims
Internet claims
'Tele-claim/visit' procedure
In & Out of Work processes
Starting work
Ending work
Date of entitlement
Backdating
Backdating- Pension Credit age or over
Backdating- under Pension Credit age
Verification
Period of claim
Backdating
Backdating- Pension Credit Age or over
Backdating- under Pension Credit Age
Good cause
Payment of HB
Date of entitlement
Payment of HB-How quickly?
Delays in payment
Payment on account (Interim payments)
HB direct to landlord
Local Housing Allowance
Frequency of payment
Claim made defective (withdrawn)?
HB on 2 homes?
Info you can receive
Hostels
Waiting for Tax Credits
People from abroad
Moving home?
People from abroad
PFA- Who can claim?
NI Number requirement
Immigration status test
Who passes the Immigration Status test?
Public Funds
Sponsorship / maintenance undertaking
Asylum seekers
Refugees
Exceptional leave
Humanitarian protection
Discretionary leave
Temporary admission
Settled status / Indefinite leave
Evacuees
Illegal immigrants
Overstayers / awaiting deportation
Appeals on leave
Habitual Residence test
Stage 1- Right to Reside
Stage 2- Habitual Residence
People from abroad- examples
Nationality
Common Travel Area
British Citizens
EEA original states
Self employed EEA nationals
EEA national 'worker'
'Retired' EEA national worker
Economically inactive EEA original national
Partners of EEA original nationals
Family members of EEA nationals
Self sufficient EEA Nationals
A8 states
Self-employed A8
A8 'worker'
'Retired' A8 workers
Economically inactive A8 nationals
Partners of A8 nationals
Family members of A8 nationals
A8 worker registration scheme
A2 states
Self-employed A2
A2 'worker'
Economically inactive A2 nationals
Partners of A2 nationals
Family members of A2 nationals
Authorised worker
ECSMA / CESC
Lawfully present
Commonwealth countries
Everywhere else
Right of abode
Dual nationality
Family members of EEA nationals
Right to reside - parent of child in education
Right to reside- their child is British citizen
Permanent residence
Couples
Fleeing violence
Students
HB claiming process
Identity Card/ Residence Permit
Deportees to UK
Tenancy Start/End
Sign-up
Helping complete the form
Moving home
Moving within LA area
Date paid from
Notification of change or new claim form?
Evidence of change
Time limits
Moves prior to tenancy start date
HB not paid from tenancy start date
Moved in at tenancy start date?
Claimed within time limits?
Provided all information asked for?
HB prior to moving in
Awaiting the outcome of a social fund application
Moving in from hospital or residential care
Awaiting adaptations
Two Homes- HB prior to move
HB for notice period
Moving to more suitable accommodation
Staying in hospital
Going to prison
Fleeing violence
Moving to residential care
Overpayment following termination
"Overlapping" rent liability
What landlord must tell HB office
Discretionary Housing Payments
Former tenant arrears
How much HB?
HB calculator
Tenant's situation
Working
Tax Credits
Off work sick?
Overtime
Not working regular hours
Self-employed
Agency work
Return to work Credit
In work Credit
Starting work
Extended payment
HB suspended?
Proof of earnings
Tax Credits and HB
Self-employed
Return to Work Credit
In Work Credit
In & Out of Work process
Incapacity Benefit
Swapping from Incapacity Benefit to ESA
Getting Income Support top-up?
Not getting Income Support top-up
Increasing HB
Entitled to ESA?
Employment & Support Allowance
Couples on ESA
Swapping from incapacity benefits to ESA
On Pension Credit
Pension Credit calculators
Guarantee Credit?
Savings Credit?
Assessed Income Figure
Assessed Income Period
Who can claim Pension Credit?
Students
IS / IR-ESA / IB-JSA
Government Training Scheme
Off work sick?
In hospital
Transferred to ESA
Couples on ESA
Fostering
HB calculation
Web sites
Manual calculation sheet
Web-based HB calculator
Eligible rent
Service charges
Eligible or ineligible?
Meal and Fuel deductions
Rent restriction
Local Housing Allowance
Rent free weeks
Monthly rents
Supported Housing
Non-dependants
Income
Disregards
Earnings
Expenses
Permitted earnings disregard
Child care costs
Unearned income and benefits
Backdated arrears payments
Miscellaneous income
Notional income
Nil income
Additional earnings disregard
Savings
Tariff income
Notional savings
Diminishing notional capital
Property
Personal Injury Payments
Needs ('Applicable Amount')
Personal Allowances
Premiums
Family Premium
ESA Components
ESA and couples
Disability Premium
Enhanced Disability Premium
Severe Disability Premium
Disabled Child Premium
Carer Premium
Common mistakes
Discretionary Housing Payments
Increasing HB amount
Local Housing Allowance
LHA- From what date?
Rent figure used for LHA
Broad Rental Market Area
Setting the LHA
Length of LHA awards
Paying LHA
Difficulty paying
Unlikely to pay
LHA overpayments
Protected rent levels
LHA appeals
The £15 excess
Non-dependant deduction
Welfare Reform - non-dependant deductions
Amount of deduction
Non-dependant on ESA
Non-dependant working
Highest deduction applied?
Tenant or partner 65 or over
Tenant or partner sick/disabled/blind
Minimising deduction
Non- dependant's change in circumstances
Temporary stay
HB won't accept that Non-dep has left
HB won't accept that Non-dep isn't working
Tenant can't obtain Non-dep details
Non-dependant becomes joint tenant
Change in circumstance
Swapping from incapacity benefits to ESA
Away from the home
Fleeing violence
Prison and remand
Electronic tagging
Medical reasons / Hospital
Caring
Training
Care home / respite care
Holidays and other absences
Home being repaired (decant)
Crack house closure
Starting / ending work
In and Out of Work Process
In & Out of Work Process-starting work
In & Out of Work process-ending work
Extended payment/4 week run-on
Coming off IS, i.r. ESA, or i.b. JSA
Coming off Inc Ben, C-ESA, or SDA
Rapid reclaim
Claiming Tax Credits?
Return to Work Credit
In Work Credit
New Enterprise Allow / Self Employment Credit
Death
Bereaved partner
Moving within L.A.
Income changes
Non-dependant changes
Earnings change
Change in Tax Credits
Increases in other benefits /awards
Other benefits stop or decrease
Household changes
Birthdays & Milestones
Comings and goings
Non-dependant changes
Single to Couple / couple to single
Sickness
Rent changes
Informing HB of changes
Tenant duty to notify
Landlord duty to notify
Time limits to report changes
Supersession and revision
On Pension Credit
HB on 2 homes
HB stopped?
Why has HB stopped?
Visits
Interventions
Suspensions
Suspension due to fraud
Terminations
When HB must inform
Overpayments
ALMOs and Councils
Minimising impact of O'P on rent account
Underlying entitlement
Reduce recovery rates
Is the O'P recoverable?
Cause of overpayment
Official error- overpayments
Tenant's change of circumstances
Fraud
Suspension due to fraud
Fraud Act
Death as a cause of overpayment
Tenancy termination
Abandonment
Errors in rent
Payment on account ('Interim payments')
More than one cause
Is it HB error?
Who to recover from?
To recover or not?
Recovery Methods
Recovery from Councils / ALMOs
Landlord invoiced for O'P
Recovery from schedule
From tenant's HB
From arrears of HB due
Other ways from tenant
From former tenant
From both landlord AND tenant
From previous landlord
From tenant's partner
'Blameless tenant' recovery
When moving home
Recovery from bankrupt / DRO
Changing target of recovery
When recovery should start
Challenging an Overpayment
Challenging recoverability
Challenging who repays
Overpayment Appeals
Who can appeal overpayments?
Helping tenant appeal an overpayment
Time limits to appeal overpayments
Time limits to challenge O'Ps
Challenging general O'P issues
When not to challenge overpayments
Old overpayments
Is the O'P correct?
Is the O'P procedure correct?
Is the amount correct?
Underlying entitlement applied?
Assessed correctly?
Overpaid due to savings?
Diminution of capital rule (O'Ps)
Overpayment dates correct?
Is the O'P recoverable?
Cause of overpayment
Who to recover from?
Correct recovery method?
O'P notified correctly?
What notification should include
Who should be notified?
Notification inadequate?
'Reasons' in O'P notification
When recovery should start
Tenant actually overpaid?
Backpayments of Tax Credits
Must I repay it? (RSL/private only)
Who should repay the O'P?
Abandonment
Landlord told HB about tenant fraud
Repayment agreements
Threats
Already recovered from landlord
Reduce O'P by underlying entitlement
Overpayments Good Practice
Preventing overpayments
Preventing O'Ps due to fraud
Repaying overpayments (RSL / private)
Notifying the tenant of an O'P
Good Practice in Challenging
Helping tenant with the O'P
Liaison with HB office
Is it arrears?
Challenging HB office
The dispute process
Time limits for challenging
Who can challenge?
Statement of reasons
Revisions
Appeals
Challenging general issues
Official error
Negotiate instead
Case law
What to challenge?
Help for homebuyers
Who cannot get help with mortgage costs?
Which benefits can help?
Mortgages taken out whilst on IS/IRESA/IBJSA/PC
Liable for housing costs
How much help with mortgage etc?
When are housing costs paid from?
Housing costs - linking rules
Housing costs - repairs and improvements
Housing costs - leasehold major works
How to claim help with housing costs
Shared Equity / Shared Ownership
Mortgage Interest Run On
Homebuyers' service charges
Help with Support Related Costs
Useful tools
Newsletters
Archived newsletters
Which benefit?
Attendance Allowance
Bereavement benefits
Child Benefit
Child Tax Credit
Council Tax Benefit
Disability Living Allowance
Discretionary Learner Support Fund
16-19 Bursary
Education Maintenance Allowance
Employment & Support Allowance
In Work Credit
Incapacity Benefit
Income Support
Industrial Injuries Disablement Benefit
Jobseekers Allowance
New Enterprise Allowance
Pension Credit
Return to Work Credit
Second Adult Rebate (Council Tax)
16/17 year old
Social Fund
State Retirement Pension
Statutory Sick Pay
Students in Advanced education
Supporting People Subsidy
War Disablement pension
Benefit Rates 2012
Benefit Rates 2011
Benefit Rates 2010
Benefit rates 2009
Summary sheets
Law and Guidance
HB Circulars
HB Bulletins
DWP Guidance Manuals
Caselaw
Claims and Payment Caselaw
Tenancy start/end caselaw
Overpayments caselaw
How Much? caselaw
Changes in circs caselaw
HB Stopped? caselaw
Challenge HB caselaw
People from abroad caselaw
Case-law update
Regulations
Pension Credit Age
Good arrears practice
Arrears direct / Direct deductions
Financial statement
Good practice at tenancy start
Good practice in working with the HB office
Good practice with overpayments
Good practice at tenancy end
HB Office good practice ideas
Maximise tenant's income
Discretionary Housing Payments
Protocol for possession claims based on rent arrea
First Right of Appropriation
Recent questions
Leaflets, flyers & guides
Standard letters
Users' successes with standard letters
Claims and Payment letters
Changes in circs letters
Tenancy start / end letters
Overpayment letters
"How much HB?" letters
"HB stopped?" letters
"Challenging HB" letters
Good Arrears Practice letters
Which benefits?
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Housing Systems Limited | 1 Stable Courtyard | Broughton Hall Business Park | Skipton | BD23 3AE
Tuesday, May 22, 2012
Arrears direct / Direct deductions
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Financial statement
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Good practice at tenancy start
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Good practice in working with the HB office
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Good practice with overpayments
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Good practice at tenancy end
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HB Office good practice ideas
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Maximise tenant's income
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Discretionary Housing Payments
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Protocol for possession claims based on rent arrea
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First Right of Appropriation