We at hbnotes are committed to delivering high quality in-house training at a reasonable cost, meeting your requirements to help you and your colleagues become the best in your field. One advantage of working in-house is our ability to tailor training to your precise needs giving you control over the content and format.
Please see our 2012 brochure: if you would like a copy through the post please let us know - info@hbnotes.co.uk.
Training brochure 2012
The Courses
Our aim is to provide training that works - by providing the tools and knowledge your staff need regarding benefits, especially Housing Benefit. We will work with your staff to focus on the real issues and discuss the best way forward by providing key information, confidence and practical help such as standard letters. By the end of the course, participants will be enabled to tackle everyday issues to minimise arrears and maximise residents' income. If you decide to book a course, we will:
- Find out what your specific requirements are regarding the outcomes from the training.
- Consult you on the content and format of the training.
- Plan and agree the programme with you.
- Include your corporate strategies where possible.
- Produce comprehensive reference material for future use.
- Deliver an enjoyable and successful course that produces real results.
If requested by registered users, we can incorporate the hbnotes website to show participants the extensive help it can give.
We tailor the content of each course we run – so if you don’t see exactly what you require please do ask. We can mix and match our courses and add topics that are relevant to the delegates’ requirements and problems being experienced.
Our Housing Benefit courses include:
Introductory:
Introduction to Housing Benefit
HB for Contact Centre Staff
Housing Benefit and Lettings
Standard:
Preventing Arrears through Housing Benefit
Housing Benefit Overpayments
Using hbnotes to Resolve Housing Benefit Issues
Experienced:
HB for People from Abroad
Calculating HB
Challenging HB Decisions
Our other courses include:
Introductory:
Introduction to Welfare Benefits
Benefits for Older People
Benefit Essentials at Sign Up
Standard:
Welfare Reform for Housing Workers
Maximising Income to Reduce Arrears
Financial Inclusion and Sustaining Tenancies
Experienced:
Success in claiming DLA workshop
ESA and DLA: Minimising the impact of Welfare Reform
Our work usually involves delivering a full day's training to staff. But, no project is too large or too small. Last year we organised and presented a series of over 50 'Working Benefits' workshops throughout the country for the DWP. But we are equally happy and comfortable delivering short workshops to small groups of staff or tenants.
Fees
The cost from 1st January 2012 for a full day's training for up to 14 delegates is:
£675+vat (registered users)
£875+vat (non-registered users)
Note: the maximum number of delegates is 14 to aid discussion and learning. The cost assumes you provide the venue and suitable refreshments. There may be an additional £115+vat charge for travel/accommodation depending on the location.
Interested?
If you would like more details on a particular course, or if you would like to discuss your training needs, please contact us by email at info@hbnotes.co.uk, or by ringing 0113 394 4155.
Our Trainers:
Jane Crawford: Jane is an experienced welfare rights worker and trainer. She is currently working as a Welfare Rights Adviser for a local authority. She has also worked as a Welfare Rights Co-ordinator for a large Housing Association and the Benefits Agency (DWP).
Glenys Harriman: Glenys has been presenting training courses for over 25 years. She is a qualified teacher, and has worked for the CAB as a welfare rights adviser and as a deputy manager. She spent 15 years in housing, working as a Benefits Adviser and training staff on benefits before working full time for hbnotes.
Gerry Powell: Gerry is a freelance welfare benefits trainer with 10 years of experience in the housing field. Before going freelance Gerry worked at Tees Valley Housing as a Benefits Officer. She has also worked for a Local Authority as a Welfare Rights Worker and spent 4 years doing voluntary work for the CAB.
Julia Service: Julia has been a benefits trainer for 20 years. Having worked in roles such as a HB Assessor, a Housing Officer, and Benefits Adviser and Trainer for voluntary agencies, local authorities and Housing Associations, she now works full time for hbnotes.