Read the quick guide below or click here for the full User Guide.

Check the menu bar at the side for the general topic.

Click on that topic for general information and follow the links* in it, or hover your mouse over the topic to see the drop down menu. Note if there is a grey bar at the bottom of the drop down menu this mean there are more headings beneath- you need to hover over this for it to scroll further down to reveal them.

Click on the topic in the drop down menu, or hover over these 'sub-topics' to see if there are further sub-headings for the information you need. 

A page will appear. Most pages are only visible by registered users, or people having a free trial. Scroll down the scroll bar at the side of the page to read it all. (If you don't you might miss something vital!)

*Blue links to other pages
Purple links to Housing Benefit Regulations, guidance or other useful information
Pink links to standard letters.

To move to another topic just hover your mouse over the general topic and start all over again.(If you have clicked onto a standard letter or a regulation you will need to come out of that first.)
You can also click on the 'quick links' at the top of the page.

If you cannot find the answer to your question or wish to make a comment or suggestion, or to ask us about registration, a free trial or our training courses, click on 'Contact Us' and send us an email.